Frequently Asked Questions(FAQ)
Welcome to our FAQ page! Here, you’ll find answers to common questions about our store, products, and policies. If you don’t find what you’re looking for, feel free to contact us at [support@mindvault.com]
General Questions
Q: What does your store offer?
A: We specialise in providing e-books focused on mental health, mindset improvement, and healthy living.
Q: Are your e-books delivered physically or digitally?
A: All our e-books are delivered digitally. Upon purchase, you’ll receive a download link via email.
Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure payment methods.
Q: Can I cancel my order?
A: Orders for digital products cannot be canceled once they’ve been processed. If you made a mistake, please contact us immediately, and we’ll do our best to assist.
Q: What currency are your prices listed in?
A: Our prices are listed in [AUD/USD]. If you’re shopping internationally, your payment will be converted to your local currency by your payment provider.
E-Book Delivery
Q: How will I receive my e-book?
A: After completing your purchase, you’ll receive an email with a download link. Simply click the link to access your e-book.
Q: I didn’t receive my e-book. What should I do?
A: Check your spam or junk folder. If you still can’t find it, contact us at [support@mindvault.com], and we’ll resend the link.
Refunds and Returns
Q: Do you offer refunds?
A: Due to the digital nature of our products, we typically do not offer refunds. If you experience any issues with your e-book, please contact us, and we’ll work to resolve the problem.
Q: What if I accidentally delete my e-book?
A: Contact us with your order details, and we’ll provide a new download link.
Technical Issues
Q: What devices are compatible with your e-books?
A: Our e-books are available in formats compatible with most devices, including smartphones, tablets, e-readers, and computers.
Q: How do I open my e-book file?
A: Most of our e-books are in PDF format. You can open them using any PDF reader, such as Adobe Acrobat or your device’s built-in reader.
Other Questions
Q: Can I share my E-book with others?
A: Our e-books are for personal use only and cannot be shared, resold, or redistributed.
Q: How can I contact customer support?
A: You can reach us via email
Email: [support@mindvault.com]
Phone: [+61 410 986 844]